Returns

At She Science, we want you to love your purchase! If you’ve ordered online without a fitting from our expert bra fitters, here's our easy-peasy return policy:

• Keep the original tags attached.
• Make sure the items are unworn.
• Send items back within 30 days.
• Items should be in perfect, sellable condition (no deodorant or makeup marks, please).

If you need to exchange your bra for a different style or size, we've got you covered! Once we get your return, we’ll handle the postage to send your new item—one exchange per transaction. This offer doesn't apply to sale or discounted items, though.

Please keep in mind:

• We can't refund postage costs.
• Discounted items marked "Final Sale" or those in our 'Final Sale' section aren’t eligible for return, exchange, or refund.
• Refunds are made to the original payment method.

To ensure your returns get back to us safely, we recommend using registered/tracked postage, as we can’t be responsible for items lost in the mail.

For manufacturer defects, we’ll review them on a case-by-case basis and do our utmost to find a happy solution for you. Refunds will be processed online through Shopify and might take up to 5 days to appear in your account.

We’re here to help, so feel free to reach out with any questions. Happy shopping!

To make a return

1. Fill out our Returns Form on this page.

2. Send your product back to us at
She Science Returns
161 Camberwell Road, Hawthorn East VIC 3123

Once we receive your returns info, we’ll get right to work on your exchange or refund.

Please remember to complete the form to avoid a delay in processing. We’ll let you know as soon as we receive your return and when we're wrapping up your request.

If you have any questions about returns, feel free to email us at info@shescience.com.au. We’re here to help!

Easy done! Send us an email to info@shescience.com.au. We'd love to help you help you make your best selection. Our team will be best equipped to help you swiftly.

If you've purchased a product recommended by our trained staff in-store, here's our return policy:

We’re here to help you find the perfect fit! Our team will work with you on a case-by-case basis to assist with any issues. What we can offer will depend on how long you've had the bra and the nature of the problem.

While we can't guarantee that a bra fitting will fix pre-existing conditions like back and neck pain, posture issues, or chafing, we’ll do our best to help.

For manufacturer defects, we assess each case individually and strive to ensure a positive outcome for you.

Please be mindful that:

• Washing bras in the washing machine will void the manufacturer's defect warranty. As standard practice in the lingerie market, we can’t replace, exchange, or refund bras that have been machine-washed. Following the recommended washing instructions is essential to avoid damage from the washing machine or dryer.

Our goal is to make sure you’re happy with your purchase, so don’t hesitate to reach out if you need assistance. We're always here to help!