FREQUENTLY ASKED QUESTIONS
Are you closed during Covid-19?
Our Bra Fitting offering has been paused to ensure the health and safety of our staff and customers. We're not sure when exactly we'll be re-opening (we can't wait!), but I can assure you it will be as soon as it is safe to do so.
Want to be the first to know when our Bra Fittings are available again? Follow us on instagram or facebook; or sign up to our email list (below). You could also send an email to email@example.com to register your "keen interest".
Of course, our online store is open. In fact, we have moved our warehouse offsite so we can continue to operate this in a safe and efficient way. Don't forget our team are on hand via website chat or email to help you with any questions. We also have a record of our customer purchase history in case you need to know what you purchased last time.
Do I need to make an appointment to shop at She Science?
Yes, we now run on an appointment only basis. This was a move we decided to make on the request of our customers over our first five years as a 'drop in' retail store. Appointments allow us the opportunity to give our full attention to one customer at a time which significantly adds to the fitting experience for each of our customers.
Our fitting suite is suitable for one client at a time, so we are unable to simply put your sale through if we are already in a fitting.
As our hours of operation vary slightly from week to week we strongly do not recommend arriving without an appointment.
What sizes does She Science stock?
We stock cup sizes A - J, and band sizes 8 - 24. Some of our bras use their own unique bra sizing systems that may fall small or larger the aforementioned sizes. Call us to discuss how many options we have in your size, (03) 9817 6641.
Do I need to run on a treadmill to have my bra fitted?
No. There is the option to run on the treadmill to test the feel of the product if you like. We can also conduct a dynamic breast assessment if you are comfortable walking or running on the treadmill. However, after determining your exact support requirements along with a measure & fit we will still be able to prescribe you a great Sports Bra for your needs without the use of the treadmill.
I'm not a 'sporty' person. Will I feel comfortable shopping at She Science?
It's important that women of all shapes and sizes, ages and fitness levels are made to feel comfortable when shopping with She Science. We're all women who understand that bra shopping can be a daunting experience. The most common feedback we receive from new customers is centered around our staff's professionalism, warmth and our customers positive shopping experiences.
Do you offer a measure and fit service?
Yes, we encourage all women to be measured and fitted in store. However, if you are not comfortable with this we can tailor our approach for you. Just let your bra fitter know when you arrive.
Will my new Sports Bra fit differently to my every day bra?
You should expect to feel a firmer fit around the bra band of your new Sports Bra when compared to your everyday bras. There are a few reasons for this. Firstly, most women wear their band sizes too big in their Every Day Bras. While you may be able to get away with this for day to day living, a band size that is too big will seriously compromise your Sports Bras ability to support you when you’re active. Secondly, most Sports Bras don’t use much stretch in their fabrics which will also have the bra feeling firmer than your Every Day Bra. Keep an open mind to this change in fit as it will drastically improve the useful lifespan of your Sports Bras.
I've suffered chaffing in the past. Can a Sports Bra fix this?
Great question! Depending on where the chaffing is being experienced a well fitted bra can be one of the best's cures for this issue. One major cause of chaffing is friction, which can be the bra shifting against our body as we move. This can often be controlled by a well-fitted good quality Sports Bra. From time to time we come across 'chronic chaffers' that will experience chaffing in any Sports Bra condition they are put into, whereby a Sports Bra is not the main causative factor of the chaffing. If you're experiencing chaffing the best first step is to make sure you are well fitted in an activity appropriate bra. We find 98% of the time this is a great solution.
How long does it take to shop at She Science?
We allocate 30 minutes for a Sports Bra fitting OR an Everyday Bra fitting. We book 45 minutes for both a Sports and Everyday Bra fitting. This is generally just the right amount of time. Should you feel you require longer than this please let us know when you are making your booking (you can use the notes section of the online booking form) and we will do our best to allow extra time for your appointment. We are always very happy to allocate extra time when we are given some notice.
How long will my Sports Bra last?
The life span of your Sports Bra depends on how often you use and wash it. Obviously if you have more than one Sports Bra you will get much longer out of them. If you have one Sports Bra and are washing and wearing it three times a week we expect the useful lifespan to be about 9 months.
How many Sports Bras do I need?
One Sports Bra may be adequate if you are exercising once or twice a week. If you are active three to four times a week you’ll need two Sports Bras, and if you are active most days you’ll require at least three. You may be best suited with a number of bras that have different support levels to cover your particular set of activities.
Should I be re-fitted every time?
Ideally yes, however if your weight or body shape hasn't changed at all and you have been happy with your previous bra then it’s likely you’ll be fine with the same style and size option. If your body has been through a change in shape due to dieting, weight gain, puberty, pregnancy or menopause then you should definitely be fitted for your next bra.
Does underwire offer more support?
Underwire gives a great shape, but it adds no extra support for an active bust. It’s commonly believed that a supportive bra must have underwire. Research suggests Sports Bras which give the best support use both the encapsulation and compression method of support. Most of our high impact bras use both of these techniques. Read our blog on 'the truth about under-wire'.
What’s your best Sports Bra?
While we all have our favourite there is no one best Sports Bra. Your best Sports Bra will be determined by taking in to account your size, shape, activity demands and personal style preference. Testing the product on our assessment room treadmills will give you the opportunity to try-before-you-buy and assist us to find you your best Sports Bra.
How do I wash my Bras?
In order to get the best life span out of your Sports Bra you should handle it with care, after all it gets tormented enough when we exercise. One approach is to wash on a gentle cycle, fasten clips, use a lingerie bag, avoid fabric softeners, and don’t wash it unnecessarily. Or alternatively, hand washing is actually the best way to go. Always hang dry your Sports Bra from the gusset (the middle of the bra, between the underwire) and most definitely avoid tumble drying it.
Bras that aren't washed correctly will quickly incur damaged hooks (straightened, pinched +/or twisted), underwires that pop out or snap and stretched materials all of which will significantly reduce the lifespan of a bra. Understandably, manufacturers do not guarantee against these things as they are a result of misuse or machine washing. As almost all bras will have 'hand wash only' on their tags, brands will not replace bras that have been put through the machine. As such, our best advice is to hand wash your bras.
What's your online return policy?
If you haven't been fitted in store by one of our trained staff we require any articles to be returned to be sent back with original tags, in a sellable condition. This includes with no make up or deodorant marks on the product. View our returns policy.
Do you ship internationally?
Yes we do ship to most countries. View our shipping policy.